Getting Started with ChatGPT Work

By OpenAI

Categories: AI, Product

Summary

ChatGPT Work bridges fragmented workflows by connecting Gmail, Slack, Calendar, and Google Drive through plugins, letting users pull scattered information into one place and auto-draft tasks—without sending anything until manual approval. This cuts time spent context-switching between apps.

Key Takeaways

  1. Install plugins once to connect ChatGPT to existing apps (Gmail, Slack, Calendar, Google Drive). After initial authentication and permission review, ChatGPT can pull information across all connected services in a single task without re-authenticating.
  2. Use Work mode instead of Chat mode when tasks require pulling data from multiple sources and generating outputs. Chat is for quick answers; Work handles multi-step tasks that aggregate scattered information.
  3. Always review AI-generated outputs before approving execution. ChatGPT drafts emails and tasks but requires manual approval—'Nothing goes out until I say so'—maintaining control over final communication.
  4. Enable notifications (like the 'Wake Pet' feature) to get alerted when Work tasks complete, avoiding the need to monitor progress manually. This allows parallel work on other tasks.
  5. Prompts don't need to be perfect—describe what you need in natural language. ChatGPT will ask for clarification or additional permissions if needed, lowering the barrier to using AI for task automation.

Related topics

Transcript Excerpt

Most of the work I put off isn't complicated. It's just scattered. ChatGPT Work helps me pull it together. Before we dive in, let's talk about the difference between Work and Chat. Chat is great when I need a thoughtful answer. Work goes a step further: it can bring in information from the apps I already use and help me actually finish the task. I need to confirm a team dinner next week, but the restaurant's email is buried in my Gmail and the latest headcount and dietary restrictions are in Slack. The details are split, between my inbox and Slack and I don't want to dig through both just to send one reply. First, I'm going to download the ChatGPT desktop app. You can also use Work mode on the web at chatgpt.com, but the app makes it easy to work alongside everything else I already have op…

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