How Heidi Saves 260+ Hours a Month with Notion AI

By Notion

Categories: Product, Tools

Summary

Heidi's CEO reveals how centralizing company knowledge in Notion AI saves 260+ hours monthly by eliminating communication overhead and creating a single source of truth. Building a writing culture and connecting all tools to one platform transforms how fast-growing teams scale without losing organizational knowledge.

Key Takeaways

  1. Create a 'canonical source of truth' for all documentation. When employees find answers there, great—when they don't, they ask the person with tribal knowledge, then beef up the source with that new information. This prevents knowledge silos and scales documentation automatically.
  2. Eliminate exponential communication overhead by centralizing information. When one person asks another via Slack without broadcasting, others don't know that answer exists. A connected knowledge system prevents redundant questions and frees up 200+ hours monthly.
  3. Build a writing culture as your competitive advantage. Writing forces compression and clarity, and serves as a permanent record that can be edited and rethought. This scales better than verbal communication for distributed teams.
  4. Deploy custom AI agents that fetch from multiple sources (issue management, Slack, Gmail) and condense answers before escalating to humans. This hybrid approach prevents tool-specific silos while reducing manual retrieval work.
  5. Connect every compliant tool your company uses to your knowledge platform. This enables AI to answer questions across tools ('what did Tom say on Slack') and ensures employees operate with identical information.

Topics

Transcript Excerpt

So, there's something permanent about writing that I like. There's also you get time to edit and rethink and make make it like a real pure description of what your intent is. I'm Dr. Thomas Kelly, the CEO and founder of Heidi. Our goal at Heidi is to give every clinician in the world an AI care partner that can help them double their capacity at work. We're fortunate enough to be one of the fastest growing technology companies in Australia. Maintaining speed as you add lots of new employees arou...